Privacy Policy
1. INTRODUCTION:
This privacy notice provides details of how we collect and process your personal data through your use of our site https://www.thereinventyouexperience.com.
By providing us with your data, you warrant that you are over 16 years of age.
The Reinvent You Leadership Coaching and Consulting Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details:
• The Reinvent You Leadership Coaching and Consulting Limited • 86-90 Paul Street, London, EC2A 4NE Email: info@thereinventyouexperience.com
It is important that the information we hold about you is accurate and up to date. Please notify us if your personal information changes by emailing us at info@thereinventyouexperience.com
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE, AND ON WHAT GROUND DO WE PROCESS IT?
Personal data refers to any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
• Communication Data: Data relating to communications you send to us, including through website forms, email, text, social media, or any other platform. We process this data to communicate with you, for record-keeping, and for legal claims. The lawful basis for this processing is legitimate interests, specifically to respond to your inquiries, maintain records, and defend legal claims.
• Customer Data: Data related to purchases of our services or products, including name, title, billing and delivery address, email, phone number, payment details, and purchase history. The lawful basis for processing this data is performance of a contract between you and us.
• User Data: Data about how you use our website, including any content posted by you. We process this data to operate and maintain our website, ensure its security, and deliver relevant content. The lawful basis for this processing is legitimate interests, specifically to manage and grow our business.
• Technical Data: Data about your use of our website, such as your IP address, browser type, time zone settings, and the technology used to access our site. This data helps us analyse site usage, administer our services, and improve our marketing efforts. The lawful basis for this processing is legitimate interests, specifically to improve our site and business.
• Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, quizzes, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
• We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We may use a combination of Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant ads to you (e.g., Facebook ads) and analyse the effectiveness of our advertising. The lawful basis for this processing is legitimate interests.
We may collect sensitive personal data when providing leadership coaching services, such as your background and career information. This data will be kept confidential and will only be processed with your explicit consent.
If you do not provide requested personal data required for the performance of a contract or legal obligation, we may not be able to fulfil the contract and may have to cancel your services.
3. HOW WE COLLECT YOUR PERSONAL DATA
We collect data from you directly, such as when you fill out forms on our site or contact us via email. We may also collect data automatically as you navigate the site using cookies and similar technologies. For details, see our Cookie Policy. https://www.thereinventyouexperience.com/cookie-policy
We may receive data from third-party services, such as analytics providers, advertising networks, and payment processors.
4. MARKETING COMMUNICATIONS
Our lawful basis for processing your personal data for marketing communications is either your consent or legitimate interests. We may send you marketing emails if you’ve purchased from us or signed up for updates, provided you haven’t opted out. You can opt out of marketing communications by following the opt-out links in any marketing message or emailing us at info@thereinventyouexperience.com.
This does not affect personal data provided as a result of other transactions.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with:
• Service providers for IT and system administration
• Professional advisers such as lawyers, auditors, and insurers
• Government bodies when required by law
We require third parties to respect your data privacy and handle it in accordance with the law.
6. INTERNATIONAL TRANSFERS
We may transfer your data outside the EEA. Where we do, we will ensure appropriate safeguards are in place, such as:
• Transferring data to countries deemed by the European Commission to offer an adequate level of protection.
• Using US-based service providers who participate in the EU-US Privacy Shield or equivalent.
• Using contracts or certification mechanisms approved by the European Commission.
If none of these safeguards are available, we will request your explicit consent.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at info@thereinventyouexperience.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
11. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.thereinventyouexperience.com/cookie-policy
